Shipping policy

Thank you for supporting JAMIA HOLLOMAN. As a professional US-based online store specializing in comprehensive pet supplies, we focus on standardized order handling and secure logistics arrangements. We strive to ensure all pet goods are properly packaged and shipped, allowing every customer to receive items in excellent condition within standard shipping cycles.

1. Order Processing Time

All confirmed pet product orders will be processed, inspected, and packaged within 1 to 5 business days after order confirmation. Processing work does not cover weekends and official U.S. public holidays.

During peak shopping seasons or periods with excessive order volume, order processing progress may be slightly delayed. Our team will actively send email notifications to customers once substantial delays occur, keeping buyers updated on the latest order status.

2. Shipping Rates and Delivery Estimates

Shipping fees are calculated based on the actual specifications and delivery location of your pet products. The exact shipping cost will be fully displayed on the checkout page before you complete payment, with no hidden charges.

Our standard shipping duration ranges from 7 to 15 business days. Actual delivery schedules are not fixed and may fluctuate due to courier operational delays, local customs clearance procedures, severe weather, regional logistical restrictions, and holiday shipping congestion.

3. Shipment Confirmation and Order Tracking

Once your order is picked up and dispatched by our official logistics partner, you will receive an automatic shipment confirmation email containing your exclusive parcel tracking number.

Tracking data requires 24 to 48 hours of system synchronization before displaying real-time logistics updates. If your tracking information remains invalid after the synchronization window, you can contact our customer service team for manual inquiry and troubleshooting.

4. Incorrect Address Disclaimer

Customers are solely responsible for verifying the accuracy and completeness of their receiving address, zip code, and recipient information during checkout.

JAMIA HOLLOMAN will not undertake any liability for package loss, misdelivery, or return caused by incorrect or incomplete address information provided by customers. Any packages returned due to address errors will require the buyer to bear independent reshipping fees for secondary delivery.

5. Lost or Damaged Packages

If your parcel disappears during transit with no valid logistics updates, please submit a service request to us within 5 days after the scheduled delivery date. We will cooperate with the logistics provider to launch a full investigation and provide a final solution based on the verification result.

If your pet products arrive with breakage, extrusion damage or functional defects during transit, please reach out to our support team within 24 hours after delivery. You need to provide clear photographic evidence of damaged goods, complete outer packaging and shipping labels. Our team will assess your claim and offer effective solutions including product replacement or partial/full refund.

6. Apparel Care and Usage Notice

All pet clothing and wearable pet accessories are attached with professional care guidelines, which are tailored according to the material characteristics and daily use scenarios of pet products.

JAMIA HOLLOMAN is not responsible for product damage, fading, deformation or performance failure caused by improper daily cleaning, incorrect drying methods, unauthorized modification or irregular use of pet apparel. Customers must follow official product instructions for daily use and maintenance.

7. International Shipping and Customs Notice

International cross-border shipments may incur import taxes, customs duties and other official clearance fees stipulated by the destination country. All such additional charges are borne by the recipient and are not included in product prices or basic shipping costs.

Customers need to independently confirm the local import policies and pet product access regulations of the destination country. We will not be liable for package detention, seizure or forced return caused by non-compliance with local rules, and no compensation will be provided for such customs-related issues.

8. Contact Information